Customer Service

This policy applies to products purchased from Hip Pocket Workwear & Safety either in-store or online via the following website: www.hippocketworkwear.com.au. This policy provides an overview of your rights and obligations as set out in the Hip Pocket Workwear & Safety terms and conditions below (T&Cs), and should be read together with the T&Cs.

• What is the returns policy for defective goods?

  All returns for defective goods will be handled in accordance with clause 4 of the T&Cs.

  If you believe there is a defect with the goods you have purchased, please contact the Hip Pocket Workwear & Safety store from which you purchased the goods in-store or from where the goods were dispatched as specified in your sales invoice (Seller), who will advise and assist with the returns process for a defective item.
   

• What is the returns policy for change of mind?

  Change of mind returns are permitted, provided certain conditions are met and the return is authorised by the Seller. For goods purchased in-store, the 'Seller' is that store. For goods purchased online, the 'Seller' is the store from which the goods were dispatched for delivery or collection, as specified in your sale invoice. 

  All return authorisation request queries should be directed to the Seller, who will advise the relevant return requirements. For contact details, please refer to your sales invoice or use the store finder below:
  https://www.hippocketworkwear.com.au/store-finder/. 

  Except where otherwise agreed with the Seller, returns will only be authorised where:
  •    the return authorisation request is made within 14 days of delivery or collection;
  •    the goods are in a saleable condition in original packaging; 
  •    where the goods are footwear, the box that the shoes are packaged in is returned in its original condition, free from any freight labels, writing or marks; 
  •    the goods have not been specifically purchased, manufactured, machined or cut to size or to the Buyer’s custom specification; and
  •    the goods are returned along with documentation evidencing your personal contact details, details of the order and return authorisation, and a reasonable description of the reason for the return.
   
  Except where otherwise agreed with the Seller, you are responsible for returning the goods to the relevant store (either in person or by post, as applicable) and for any associated postage or delivery costs. 

   

• What are my options when I return the goods?

  All returns for defective goods will be handled in accordance with clause 4 of the T&Cs and your options will be discussed with the Seller. These options may depend on the nature of the defect, but will generally allow you to select from a replacement, repair or refund to your original method of payment.

  For change of mind returns, the Seller will provide you with two return options:
  1. Return for exchange or replacement goods – subject to stock availability; or
  2. Return for refund for the price paid for the goods - paid to your original method of payment (e.g. credit card). 

• How long will it take to get a refund?

  Once your goods have been received by the Seller, please allow up to 10 days for your refund to be processed back to your account. The receipt of your refund will depend on the period it takes for your financial institution to finalise the transaction.

• What will happen if I return an item purchased with a gift voucher?

  For change of mind returns, where goods were purchased using a gift voucher and you have decided that you would like a refund for the return, all monies refunded will be credited to the original gift voucher.

• Who gets the refund if I return a gift?

  Our policy is to issue refunds to the original payment method, so for any change of mind returns for goods given as gifts, the refund will be credited to the original card or account used for the purchase. We are unable to provide the refund directly to your card or account.

• How do I contact the customer service team?

  Please direct any customer service enquiries to the Seller.

  For contact details, please refer to your sales invoice or use the store finder below:
  https://www.hippocketworkwear.com.au/store-finder/.

In respect of Online Orders (as defined below in clause 3.1(a)(iii)), Phone Orders (as defined below in clause 3.1(a)(ii)) and Physical Store Orders (as defined below in clause 3.1(a)(i)): these Terms are issued by HPW Franchising Pty Ltd (ACN  640 719 795) trading as Hip Pocket Workwear & Safety (HPW Franchising) and apply where Goods are supplied to a Customer by HPW Franchising and/or a Hip Pocket Workwear & Safety franchisee partner (Franchisee).

• Details

  1. Definitions

  In these Terms: 
  (a)    Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010 (Cth) and the corresponding provisions of the relevant State and Territory fair trading Acts;
  
  (b)    Consequential Loss means any loss, damage or costs incurred by a party or any other person that is indirect or consequential, as well as loss of revenue; loss of income; loss of business; loss of profits; loss of production; loss of or damage to goodwill or credit; loss of business reputation, future reputation or publicity; loss of use; loss of interest; losses arising from claims by third parties; loss of or damage to credit rating; loss of anticipated savings and/or loss or denial of opportunity;
  
  (c)    Consumer has the meaning given to it in section 3 of the Australian Consumer Law; 
  
  (d)    Consumer Guarantee means any right or statutory guarantee under Division 1 of Part 3-2 of the Australian Consumer Law;
  
  (e)    Contract means the contract of purchase of Goods between the Customer and Hip Pocket which comprises these Terms and all Orders for Goods placed by the Customer and accepted by Hip Pocket in accordance with clause 3.1(d); 
  
  (f)    Collection Order has the meaning given in clause 3.2(a)(ii);
  
  (g)    Collection Date has the meaning given in clause 3.2(a)(ii)
  
  (h)    Custom Goods means Goods which are, at the Customer's request, embellished, embroidered, printed, machined, cut-to-size or specifically ordered for the Customer;
  
  (i)    Customer means the person, entity, firm or corporation that acquires Goods from Hip Pocket via either the Online Store or a Physical Store pursuant to these Terms and includes the Customer's permitted assigns, successors, employees, servants and agents;
  
  (j)    Defective Goods means Goods that are defective in design, performance or workmanship; 
  
  (k)    Delivered Order has the meaning given in clause 3.1(c);
  
  (l)    Gift Card means a gift card purchased in a Physical Store;
  
  (m)    Goods means goods supplied by Hip Pocket to the Customer (including Custom Goods);
  
  (n)    GST Act means A New Tax System (Goods and Services Tax) Act 1999;
  
  (o)    Hip Pocket means HPW Franchising and / or a Franchisee (as applicable).
  
  (p)    Intellectual Property Rights means:
          (i)    inventions, discoveries and novel designs, whether or not registered or registrable as patents or designs, including developments or improvements of equipment, products, technology, processes, methods or techniques;
          (ii)    copyright (including future copyright) throughout the world in all literary works, artistic works, computer software and any other works or subject matter in which copyright subsists and may in the future subsist;
          (iii)    confidential information and trade secrets;
          (iv)    trade and service marks (whether registered or unregistered), business names, trade names, domain names, logos and get-up; and
          (v)    proprietary rights under the Circuit Layouts Act 1989 (Cth);
  
  (q)    Loss means any losses, liabilities, damages, costs, interest, charges, fines, penalties or expenses (including lawyer's fees and expenses on a full indemnity basis) whether direct, indirect, special, consequential or otherwise;
  
  (r)    Non-Excludable Rights means any statutory rights conferred on the Customer which Hip Pocket is not capable of excluding, restricting or modifying, including Consumer Guarantees conferred on the Customer under the Australian Consumer Law;
  
  (s)    Online Order has the meaning given in clause 3.1(a)(iii);
  
  (t)    Online Collection Order has the meaning given in clause 3.1(a)(iii)(B);
  
  (u)    Online Delivery Order has the meaning given in clause 3.1(a)(iii)(A);
  
  (v)    Online Store means Hip Pocket's e-commerce platform at this address:  https://www.hippocketworkwear.com.au/;
  
  (w)    Order has the meaning given in clause 3.1;
  
  (x)    Phone Order has the meaning given in clause 3.1(a)(ii);
  
  (y)    Phone Collection Order has the meaning given in clause 3.1(a)(ii)(B);
  
  (z)    Phone Delivery Order has the meaning given in clause 3.1(a)(ii)(A);
  
          (aa)    Physical Store means any of Hip Pocket's physical store locations as exist from time to time listed here: https://www.hippocketworkwear.com.au/store-finder/ 
          (bb)    Physical Store Order has the meaning given in clause 3.1(a)(i);
          (cc)    Physical Store Collection Order has the meaning given in clause 3.1(a)(i)(C);
          (dd)    ​​​​​​​Physical Store Delivery Order has the meaning given in clause 3.1(a)(i)(B);
          (ee)    ​​​​​​​POS Order has the meaning given in clause 3.1(a)(i)(A);
          (ff)    ​​​​​​​  Price has the meaning given in clause 5(a); 
          (gg)    Store Credit means an amount that a Customer has opted to receive instead of a refund which can be used to pay the Price for Goods.
          (hh)    Serviceable Area means the specified locations to which Hip Pocket offers delivery for Goods; and
          (ii)      Terms means these sale terms and conditions.
  
  2.    Agreement
  
  (a)    Subject to any Non-Excludable Rights, Hip Pocket and the Customer acknowledge and agree that these Terms take precedence over all other conditions of supply, and apply to the exclusion of all other documents, prior discussions, representations, understandings and arrangements (written or oral, express or implied) and other representations (contractual or otherwise), whether or not endorsed or delivered with or referred to in any Order or other documents delivered by the Customer to Hip Pocket. 
  
  (b)    The Customer accepts these Terms, as amended from time to time in accordance with clause 2(e), by placing an Order for Goods.
  
  (c)    For the avoidance of doubt, once these Terms are accepted by the Customer, the Customer is bound by all of its obligations under the Contract even where it acquires the Goods under the Contract for the purpose of resupplying them to another person or providing them to another person in connection with the supply of goods or services, including where the Customer is an employer providing goods or services to its employees. This clause applies despite any trade discount or trade account that Hip Pocket has agreed to provide the Customer.  
  
  (d)    If the Customer expressly enters into these Terms on behalf of another entity in the relevant sales document, the Customer warrants and represents that the Customer has the authority of that entity to bind that entity to these Terms. 
  
  (e)    Hip Pocket may on the provision of written notice update these Terms from time to time and the altered terms shall apply to Orders placed by the Customer after the notification period has elapsed. Any Orders placed before the notification period has elapsed will still be subject to the previous Terms. It is the Customer's responsibility to check the applicable terms on the Online Store before placing an Order. 
  
  3.    Order and delivery
  
  3.1    Orders
  (a)    The Customer may place an order for Goods with Hip Pocket in any of the following ways:

          (i)    in-person at a Physical Store (Physical Store Order) for: 
                 (A)    immediate pick-up (POS Order);
                 (B)    delivery by Hip Pocket (Physical Store Delivery Order); or 
                 (C)    collection from that Physical Store at a later date (Physical Store Collection Order);
          (ii)    by telephoning a Physical Store (Phone Order) for:
                 (A)    delivery by Hip Pocket (Phone Delivery Order); or 
                 (B)    collection by the Customer from that Physical Store (Phone Collection Order);
          (iii)    via the Online Store (Online Order) for:
                 (A)    delivery by Hip Pocket (Online Delivery Order); or
                 (B)    collection by the Customer from a Physical Store (Online Collection Order),
                          (each an Order). 
  
  (b)    Each Order placed by the Customer will constitute an offer by the Customer to acquire the Goods from Hip Pocket on and subject to these Terms and will form
          part of the Contract if accepted by Hip Pocket. 
  
  (c)    Hip Pocket reserves the right to accept or reject any Order, or any part of an Order, placed by the Customer at its sole discretion, including rejecting a Physical
          Store Delivery Order, Phone Delivery Order or Online Delivery Order (each, a "Delivered Order") where the required delivery location is outside of Hip Pocket's
          Serviceable Area. 
  
  (d)    Once an Order has been accepted by Hip Pocket by:
          (i)    (for Physical Store Orders) the processing of the transaction at a Physical Store;
          (ii)    (for Phone Orders) the processing of the transaction on the phone; or
          (iii)    (for Online Orders) issuing an order confirmation by email, 
                   a "Contract" has been formed. 
  (e)    Subject to any Non-Excludable Rights, while Hip Pocket endeavours to display accurate stock levels and lead times on the Online Store, these stock levels and
  lead times are estimates only and may be subject to change.  
  
  (f)    It is the Customer's responsibility to ensure that the Customer's information included in the Order (including the Customer's name, contact number and email
   address) is correct and to notify Hip Pocket of any changes to such information.
  
  3.2    Delivery and Collection
  
  (a)    For:
          (i)    POS Orders, the Customer will collect the Goods from the Physical Store on the day the Order and Contract are made;
          (ii)    Physical Store Collection Orders, Phone Collection Orders and Online Collection Orders (each a "Collection Order"), Hip Pocket will contact the Customer when
          the Goods are ready for collection from the relevant Physical Store (Collection Date). 
          (iii)    Delivered Orders, Hip Pocket will provide the Customer with shipping details to the email address used when placing the Order.
  
  (b)    Hip Pocket will use all commercially reasonable efforts to: 
          (i)    (for Delivered Orders) deliver the Goods; or
          (ii)    (for Collection Orders) make the Goods available for collection,
          by any estimated projected date made known to the Customer prior to the Order being made (Projected Date).
  
  (c)    The Customer acknowledges that the Projected Date is an estimate only and Hip Pocket's ability to meet the Projected Date is impacted by factors outside of Hip
          Pocket's control (including third party delivery providers). Subject to any Non-Excludable Rights:
          (i)    if for any reason Hip Pocket is unable to make a Collection Order ready or deliver a Delivered Order to the Customer within 10 days of the Projected Date, the             Customer will be notified and may (at its discretion) cancel the Order and receive a refund of the price of the Goods or (if offered by Hip Pocket and at the
          Customer's discretion) Store Credit for the value of the Goods; and
          (ii)    other than as set out in clause 3.2(c)(i), Hip Pocket will not be liable for any Loss incurred by the Customer where Goods (or any of them) are not made
          available for collection or delivered by the Projected Date or at all.
  
  3.3    Delivered Orders
  (a)    In relation to Delivered Orders accepted by Hip Pocket the Customer must:
          (i)    ensure that the correct delivery address is provided in the Order; and
          (ii)    inform Hip Pocket of any issues, difficulties or specific requirements associated with the delivery of the Goods at time of purchase, or where such issues,
          difficulties or specific requirements arise or become apparent after the time of purchase, as they arise or become apparent.
  
  (b)    Hip Pocket may accept or reject any request from the Customer to update the delivery address once a Contract has been made, and will notify the Customer of the updated delivery fee if such request is accepted.
  
  (c)    The Customer may order Goods from Hip Pocket provided the required delivery location is within Hip Pocket's Serviceable Area. Hip Pocket may from time to time, at its sole discretion, accept orders requiring delivery to locations outside of its Serviceable Area (however, for the avoidance of doubt, acceptance of such orders does not modify or extend the definition of Serviceable Area to include such a location in the future).
  
  (d)    If Goods are not able to be delivered to the Customer's nominated address and Hip Pocket incurs extra costs to organise re-delivery, the costs incurred by Hip Pocket in organising the re-delivery will be payable by the Customer.
  
  3.4    Collection Order
  (a)    The Customer must collect the Goods the subject of a Collection Order within 90 days of the Collection Date. 
  
  (b)    In placing a Collection Order, the Customer acknowledges and agrees that the Customer may be required to sign a proof of pick up document at the collection point.
  
  3.5    Failure to collect Goods under a Collection Order
  If
  (a)    the Customer does not collect the Goods the subject of a Collection Order within 90 days of the Collection Date; and
  
  (b)    Hip Pocket has provided the Customer with written notice of the requirement to collect the Goods within the required time period as well as the consequences for failing to do so as set out in clauses 3.5(c) and 3.5(d) below, 
  then: 
  
  (c)    where the Goods are not Custom Goods and:
          (i)    are still current stock items or;
          (ii)    Hip Pocket is able to return the Goods to its suppliers,
  
  the Order will be terminated, the Customer will be refunded (or, if offered by Hip Pocket and at the Customer's discretion, receive Store Credit) for all amounts paid less up to a 10% restocking fee to cover Hip Pocket's administrative costs and other expenses incurred in handling and cancelling the Order; and 
  
  (d)    where the Goods are Custom Goods, clearance/discontinued stock or where Hip Pocket is otherwise unable to return the Goods to its suppliers, Hip Pocket may:
          (i)    charge the Customer a storage fee of $5 (inclusive of GST) per week (and prorated for any part of a week) until the Goods are collected. The Customer agrees
          and acknowledges that the storage fee is a genuine pre-estimate of the loss that Hip Pocket would suffer if the Customer does not collect its Order on time. The
          Customer's Order will not be made available for collection until any storage fees are paid; or
          (ii)    destroy the Goods, after 90 days has passed from the Collection Date.
  
  4.    Title and risk
  
  (a)    Risk in the Goods passes to the Customer:
          (i)    (in respect of POS Orders and Collection Orders) when the Goods are collected by the Customer at the Physical Store; or
          (ii)    (in respect of Delivered Orders) at the earlier of:
                  (A)    when the Goods are delivered to the Customer's nominated address; and 
                  (B)    when the Customer otherwise has the Goods in possession.
   
  (b)    Title to the Goods passes to the Customer on payment in full of the Price for the Goods. 
  
  5.    Pricing and payment
  
  (a)    The price for the Goods will be as set out on the Online Store or otherwise quoted by Hip Pocket to the Customer in a Physical Store or via the telephone (Price). 
  
  (b)    All prices quoted or listed on the Online Store are in Australian dollars and include all applicable taxes, including GST, unless otherwise specified. 
  
  (c)    The prices listed on the Online Store are subject to change from time to time without notice. It is the Customer's responsibility to check Hip Pocket's prices on the Online Store prior to placing an Order. 
  
  (d)    The Price for Goods ordered is fixed from the time that the Customer's Order is accepted by Hip Pocket. Any subsequent price fluctuations will not be retroactively applied to Contracts. 
  
  (e)    The Customer must pay the Price:
          (i)    (for POS Orders, Physical Store Delivery Orders and Phone Delivery Orders) at the point of sale either in the relevant Physical Store or on the phone (as applicable);
          (ii)    (for Physical Store Collection Orders or Phone Collection Orders) (at Hip Pocket's absolute discretion) either:
                  (A)    in full at the point the Contract is made;
                  (B)    partly paid at the point the Contract is made and the balance paid when the order is collected; or
                  (C)    fully paid at the point when the order is collected; or 
          (iii)    (for Online Orders) at the point the Order is made on the Online Store.
  
  (f)    If the Customer is making a Physical Store Order the Customer may pay the Price (either partly or totally) by way of Gift Card (as long as the Gift Card they are using was itself purchased at the same Physical Store that the Customer is wishing to purchase from).
  
  (g)    If the Customer is making a Physical Store Order or Phone Delivery Order the Customer may pay the Price (either partly or totally) by way of Store Credit (as long as the Store Credit was issued at the same Physical Store that the Customer is making the purchase from).
  
  6.    Gift Cards
  
  This clause 6 applies where a Customer purchases or makes payment with a Gift Card.
  
  6.1    Purchase and activation of Gift Cards
  (a)    Gift Cards can be purchased from any participating Physical Store;
  
  (b)    A Customer purchasing a Gift Card must nominate the amount that the Customer wishes to put on the Gift Card (which must be no less than $20.00) (Gift Card Amount) and pay the Gift Card Amount by any means other than by another Gift Card.
  
  6.2    Using Gift Cards
  (a)    A Customer may redeem a Gift Card by presenting the Gift Card at the point of purchase at the Physical Store the Gift Card was purchased from.
  
  (b)    If a Customer's Gift Card Amount exceeds the Price, the remaining balance will be automatically updated on the Gift Card and the Gift Card may be used again for future purchases up to the value of the Gift Card Amount.
  
  (c)    If the Price exceeds the value of the Gift Card Amount, the Customer must pay the remaining balance of the Order by an alternative form of payment.
  
  (d)    A Customer cannot exchange a Gift Card or any part of it for cash.
  
  6.3    Cancellation and expiry of Gift Cards
  (a)    Gift Cards are valid for three (3) years after their date of purchase unless extended by Hip Pocket. 
  
  (b)    Any balance remaining on a Gift Card after its expiry will be forfeited and will automatically become the property of Hip Pocket. 
  
  (c)    Gift Cards cannot be re-loaded or topped up with additional credit. Once a Gift Card reaches a zero balance, that card will expire.
  
  (d)    Gift Cards are the sole responsibility of the purchaser and recipient. Hip Pocket is not responsible for lost, stolen or damaged cards or unauthorised use.
  
  7.    Store Credit 
  
  7.1    Using Store Credit
  (a)    A Customer may redeem Store Credit at the point of purchase at the Physical Store that issued the Store Credit.
  
  (b)    If the Customer's amount of Store Credit exceeds the Price, the remaining amount may be used again for future purchases up to the value of the Store Credit.
  
  (c)    If the Price exceeds the value of the Store Credit, the Customer must pay the remaining balance of the Order by an alternative form of payment.
  
  (d)    A Customer cannot exchange Store Credit or any part of it for cash.
  
  7.2    Cancellation and expiry of Store Credit
  (a)    Store Credit will be subject to any expiry period as made clearly known to the Customer by Hip Pocket at the time the Store Credit is issued. 
  
  (b)    Any amount of Store Credit remaining after its expiry will be forfeited by the Customer. 
  
  8.    Cancellation
  
  (a)    Subject to any Non-Excludable Rights: 
          (i)    Hip Pocket may cancel an Order if Hip Pocket are not reasonably able to source the Goods or materials involved in making the Goods in which case Hip Pocket
          will inform the Customer in writing of that cancellation; 
          (ii)    the Customer may not cancel a Contract without Hip Pocket's consent and any cancellation that Hip Pocket agrees to will result in the Customer receiving a
          refund (or, if offered by Hip Pocket and at the Customer's discretion, receive Store Credit) for all amounts paid to Hip Pocket towards those Goods, less a 10%
          restocking fee to cover Hip Pocket's administrative costs and other expenses incurred in handling and cancelling the Order; and
          (iii)    Hip Pocket will not under any circumstances consent to an Order cancellation or provide any refund or Store Credit in respect of Custom Goods.
  
  (b)    If Hip Pocket cancels a Contract in accordance with clause 8 (a) the Customer may either opt to receive a refund or (if offered by Hip Pocket) Store Credit for any amount spent or swap the goods ordered for any similar goods that Hip Pocket may offer for the Customer to receive instead. If there is a difference in price between the goods originally ordered and the replacement goods then (as the case may be) the Customer must pay the difference for the increased Price or Hip Pocket must refund (or, if offered by Hip Pocket and at the Customer's discretion, Store Credit) the difference for the decreased Price.
  
  9.    Returns and refunds for change of mind
  
  Change of mind returns are dealt with in the returns policy found here: https://www.hippocketworkwear.com.au/customer-service#return-and-refunds
  
  10.    Defects
  
  10.1    Subject to Australian Consumer Law
  (a)    The Australian Consumer Law provides Consumers with a number of Non-Excludable Rights. This clause 10 is therefore to be read as subject to such Non-Excludable Rights, and will not apply to the extent that it excludes, restricts or modifies those Non-Excludable Rights or is otherwise contrary to law. 
  
  (b)    The following specific mandatory text applies to Consumers:

  Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure
  
  10.2    Defective Goods
  (a)    The Customer must, as soon as possible after collection or delivery of the Goods (as applicable), check whether the Goods are Defective Goods. 
  
  (b)    Hip Pocket will not be liable for any Defective Goods unless the Customer notifies Hip Pocket with full details and a description within the period from the time of collection or delivery (as applicable) within which it would be reasonable to expect the relevant defect to be identified or become apparent (Defect Notice), otherwise the Customer is deemed to have accepted the Goods. 
  
  10.3    Process for making a defect claim
  (a)    All Defect Notices are to be provided by contacting the Physical Store the Customer purchased the Goods from (which, in respect of Online Orders, will be listed on the order confirmation email).
  
  (b)    Hip Pocket will, upon receipt of a Defect Notice, contact the Customer to help determine, acting reasonably, whether the Goods are Defective Goods and, if they are, will inform the Customer how Hip Pocket will remedy the relevant defect. Hip Pocket may, at its discretion, request further information or assistance from the Customer for the purposes of making this determination, including arranging for a virtual and/or physical inspection of the Goods, and the Customer must promptly comply with all such requests.  
  
  (c)    If Hip Pocket requires the return of the Goods for the purposes of assessing a Defect Notice or providing a remedy under this clause, Hip Pocket will bear the reasonable delivery costs of any such return, provided however that if Hip Pocket subsequently determines after receiving and inspecting the Goods (acting reasonably) that the Goods are not Defective Goods, the cost of return (and any re-delivery to the Customer) will be charged to the Customer. 
  
  10.4    Remedy for Defective Goods
  If Hip Pocket determines, acting reasonably, that the Goods are Defective Goods, Hip Pocket will, in its sole discretion, provide the Customer with one of the following remedies:
  (a)    a repair of the Goods; 
  
  (b)    a refund of the cost of the Goods; or 
  
  (c)    a replacement of the Goods with goods that are at least equivalent to the original Goods in function and quality. When Goods or a component of the Goods are replaced, any replacement item becomes the property of the Customer and the replaced item becomes the property of Hip Pocket.   
  
  11.    Goods and Services Tax (GST)
  
  (a)    Words or expressions used in this clause that are defined in the GST Act have the same meaning given to them in that Act. 
  
  (b)    Unless otherwise stated, any amount specified in the Contract as the consideration payable for any taxable supply includes any GST payable in respect of that supply.
  
  (c)    Each party agrees upon request to do all things, including providing valid tax invoices and other documentation that may be necessary or desirable to enable or assist the other party to claim any input tax credit, adjustment or refund in relation to any amount of GST paid or payable in respect of any supply made under or in connection with the Contract. 
  
  (d)    If an adjustment event arises in relation to a taxable supply made by a party under this Contract (supplier), the amount paid or payable by the party to whom the taxable supply is made (recipient) will be amended to reflect this and a payment will be made by the recipient to the supplier or by the supplier to the recipient, as the case may be.  
  
  12.    Intellectual Property 
  
  12.1    Hip Pocket's Background Intellectual Property Rights
  (a)    Hip Pocket remains the owner or licensee (as the case may be) of all Intellectual Property Rights owned or used by Hip Pocket prior to the formation of a Contract (Hip Pocket Background Intellectual Property Rights).
  
  (b)    Hip Pocket grants to the Customer a non-exclusive, non-transferable, royalty-free licence to use the Hip Pocket Background Intellectual Property Rights only to the extent necessary to enable the Customer to use, have the full benefit of and, if applicable, resell the Goods it acquires from the Customer.
  
  12.2    Customer's Background Intellectual Property Rights
  (a)    The Customer remains the owner or licensee (as the case may be) of all Intellectual Property Rights owned or used by the Customer prior to the formation of a Contract (Customer Background Intellectual Property Rights).
  
  (b)    The Customer grants or will procure the granting to Hip Pocket, and all of its Representatives, of a non-exclusive, non-transferable, royalty-free licence to use, reproduce, copy and modify the Customer's Background Intellectual Property Rights and all documents, materials plans, drawings, reports, specifications or data supplied by the Customer, as necessary to enable Hip Pocket to perform its obligations under a Contract or have the full benefit of the Created IP.
  
  12.3    Agreement Intellectual Property Rights
  Any Intellectual Property Rights created or developed under or in connection with a Contract or in the course of supplying the Goods (Created IP) are owned by Hip Pocket.
  
  13.    Claims and limitation of liability
  
  (a)    The Australian Consumer Law provides Consumers with a number of Consumer Guarantees that cannot be excluded or limited. The limitations of liability set out in these Terms are therefore subject to, and will not apply to the extent that they limit or exclude such Consumer Guarantees.  
  
  (b)    Except only for those rights and remedies that the Customer has in respect of the Goods under the Australian Consumer Law which cannot be lawfully excluded, restricted or modified:
          (i)    neither party will be liable for Consequential Loss;
          (ii)    all conditions, warranties and implied terms, whether statutory or otherwise, are excluded in relation to the Goods; and
          (iii)    neither party will be liable to the other party for any Loss which the other party suffers, incurs or is liable for in connection with supply of the Goods under the
          Contract except in accordance with this clause 12 or as otherwise set out in these Terms. 
  
  14.    Force Majeure
  
  (a)    In this clause 14, Force Majeure means an act of God, natural disaster, war, revolution or any other unlawful act against public order or authority, an industrial dispute including strike or other labour disturbances, a government order or restraint, pandemic and epidemic, a shortage or unavailability of raw materials, production capacity or transportation, and any other event not within the reasonable control of Hip Pocket. 
  
  (b)    Where Force Majeure prevents or delays either party from performing any obligation under the Contract, the requirement to perform that obligation is suspended as long as the Force Majeure continues. 
  
  15.    Privacy
  
  In order for you to receive the full benefit of our Goods, we will need to collect and use your personal information. Our policy regarding the collection, handling and use of personal information is set out in our Privacy Policy which you accept by using the Online Stores. To read our privacy policy: https://www.hippocketworkwear.com.au/customer-service#privacy-and-security. 
  
  16.    General
  
  (a)    The Contract is governed by and construed in accordance with the laws of the State of Victoria, Australia. Hip Pocket and the Customer submit to the non-exclusive jurisdiction of the courts of that State and courts entitled to hear appeals from those courts. 
  
  (b)    In these Terms, the words 'include', 'including', 'for example', 'such as' or any form of those words or similar expressions do not limit what else is included and must be construed as if they are followed by the words 'without limitation' unless there is express wording to the contrary. 
  
  (c)    If a provision in these Terms is wholly or partly void, illegal or unenforceable in any relevant jurisdiction, that provision or part must, to that extent, be treated as deleted from these Terms for the purposes of that jurisdiction. This does not affect the validity or enforceability of the remainder of the provision of any other provision of these Terms.
  
  (d)    The Customer and Hip Pocket are not and are not taken to be in a partnership, joint venture, employment or fiduciary relationship. Nothing in this agreement gives a party authority to bind the other party in any way.  
  
  17.    Enquiries
  
  For all enquiries related to your Physical Store Orders or Phone Orders, including delivery or product support matters, please contact the customer service team at the relevant Physical Store.
  
  For all enquiries related to an Online Order, including delivery or product support matters, please contact the customer services team at the Physical Store as noted on the Online Order confirmation received when the Online Order was placed.
  
  Last updated on 27th March 2026

• Promotion Fine Print

  $10 Off Sign Up
  New subscribers who sign up to the Hip Pocket Workwear & Safety newsletter will receive a unique code for $10 off their first online purchase. Minimum spend is $150. Can only be used online, not available for use in store. Enter the code at checkout to redeem the discount. Valid on first online order only at hippocketworkwear.com.au. The discount can only be used once per customer on purchases over $150. Discount cannot be retrospectively applied to previous orders. Cannot be used in conjunction with any other offer. Offer expiry date may vary and is provided with code.

• BLACK FRIDAY SALE, 28TH NOVEMBER 2025

  • The Black Friday 20%-off promotion is only available at participating stores.

  • The offer is only applicable to in-store, walk-in, walk-out purchases and excludes value-adding services such as garment printing and embroidery.

  • The 20% discount will not apply to already discounted products.

  • The 20% discount will not replace or be added to negotiated contract prices.

  • In some stores, exclusions to the 20% discount may apply for particular products, for example, school wear.

Your privacy is important to us. We will always endeavour to provide you with the securest environment possible while browsing our website. We cannot however be held responsible for the actions of any third party that is not under the control of Hip Pocket Workwear & Safety.

• Details

  HPW Group Holdings Pty Ltd as trustee for HPW Unit Trust ABN 94 894 340 164 (trading as Hip Pocket Workwear & Safety, us, and we) respects and honours the privacy rights of its customers and online visitors. Our Privacy Policy describes how we collect, store, and use personal information that you provide and complies with the Privacy Act 1988 (Cth) (Privacy Act).

  "Personal information" is defined in the Privacy Act and refers to information or an opinion about an identified individual or an individual who is reasonably identifiable, whether true or not. "Sensitive information" is also defined in the Privacy Act and includes certain specific types of personal information such as health information, and information about a person's racial or ethnic origin, sexual orientation, religious beliefs or affiliations and criminal record.

  The information below is provided to allow you to be fully informed of how Hip Pocket Workwear & Safety and its related entities handle personal information. By visiting Hip Pocket Workwear & Safety’s website located at www.hippocketworkwear.com.au (Website) you are accepting and consenting to this Privacy Policy and our Terms and Conditions.

  We may authorise certain third-party entities to operate 'Hip Pocket Workwear & Safety' franchises (Franchisees). Franchisees are independent entities and are not our related entities. Franchisees are responsible for their own privacy practices and may have privacy policies which differ from ours.
  
  1. Collection of Personal Information
  Hip Pocket Workwear & Safety typically collects the following types of personal information when you place an order with us:
  •    Name
  •    Email address
  •    Phone numbers
  •    Billing and shipping addresses
  •    Payment details 
   
  Some of the other ways in which we may receive personal information include:
  •    when you make an inquiry or request a quote from us;
  •    when you subscribe to receive a newsletter from us;
  •    from correspondence (whether in writing or electronically) or when you contact us via telephone, e-mail, social media platforms or other means;
  •    while conducting customer satisfaction and market research surveys;
  •    when you enter into contracts with us for our products or services;
  •    in administering and performing any contracts with our service providers;
  •    when you apply for a role with us;
  •    when you interact with us via our social media pages;
  •    when you register for an account on our Website or Uniform Management System portal (Account);
  •    when you submit an entry into our competitions and trade promotions; and
  •    if you attend any of our premises, we may record certain contact details so that we can comply with applicable laws, and we may also record your image and/or voice if we have surveillance systems operating at those premises.
  
  Where it is reasonably practical to do so, we will collect your personal information directly from you.  However, in certain cases we may collect personal information from publicly available sources and third parties, such as Franchisees, suppliers, recruitment agencies, your employers, contractors, our clients, business partners and organisations we or our Franchisees sponsor (including community groups and sporting clubs). 
  
  We only collect sensitive information about you with your consent, or otherwise in accordance with the Privacy Act. If you do provide sensitive information to us for any reason, you consent to us collecting that information and to us using and disclosing that information for the purpose for which you disclosed it to us and as permitted by the Privacy Act and other relevant laws.

  2. Use of Personal Information
  We may use your personal information:
  •    for the purposes for which we collected it;
  •    for related purposes which you would reasonably expect;
  •    for other purposes to which you have consented; and
  •    as otherwise authorised or required by law.
  
  Some of the specific purposes for which we collect, hold, use and disclose personal information are: 
  •    to process and fulfil your order and to keep you informed about the status of your order;
  •    to provide assistance related to your order, such as processing returns and exchange authorisations;
  •    to refer you to a Franchisee;
  •    to receive goods or services from you;
  •    to respond to your requests or queries;
  •    to confirm your identity;
  •    to register and maintain your Account;
  •    to operate, monitor, develop and improve our Website, and to improve our products and services;
  •    to facilitate communications via our Website and our social media platforms; 
  •    to consider you for a job (whether as an employee or contractor) or other relationships with us;
  •    to facilitate your entry and participation in a competition or trade promotion;
  •    to keep you informed of the products and services we offer, industry developments, and to notify you of other events we are holding;
  •    to comply with our legal and regulatory obligations; 
  •    to protect the security, health and safety of our premises, facilities, personnel and visitors; 
  •    to address any issues or complaints that we or you have regarding our relationship; and
  •    to contact you regarding the above, including via electronic messaging such as SMS and email, by mail, by phone or in any other lawful manner. 
  
  Site visitors and customers may “OPT IN” to subscribe to our electronic direct marketing (EDM) database. This information is only used by Hip Pocket Workwear & Safety to send marketing or promotional materials from time to time. You can unsubscribe at any time by using the Unsubscribe function within the electronic marketing material.

  3. Holding, Managing and Securing Personal Information
  Hip Pocket Workwear & Safety holds personal information electronically on our internal database systems, in cloud storage, or records on third-party servers. Hip Pocket Workwear & Safety take reasonable steps to maintain appropriate physical, procedural and technical security for our offices and information storage facilities so as to prevent any loss, misuse, unauthorised access, disclosure, or modification of personal information.
  
  When purchasing from Hip Pocket Workwear & Safety your financial details are passed through to a secure server using root encryption technology. In accordance with Payment Card Industry Data Security Standard (PCI-DSS), debit or credit card numbers are not stored in our systems. We use Stripe to process debit or credit card transactions – you can view Stripe's privacy policy at https://stripe.com/au/privacy.

  4. Disclosure of Personal Information
   We may disclose your personal information to third parties in the ordinary course of business for the purposes described in section 2 of this Privacy Policy. This may include disclosing your personal information to the following types of third parties:
  •    to Franchisees and their staff;
  •    our suppliers, contractors and organisations that provide us with technical and support services or who manage some of our business functions, which may include mail houses, advertising service providers (including online advertising networks and social media platforms that we use to serve our ads), web hosting providers and IT service providers;
  •    our related entities (who may use and disclose the information in the same manner we can);
  •    our accountants, insurers, lawyers, auditors and other professional advisers;
  •    any third parties to whom you have directed or permitted us to disclose your personal information (e.g. referees);
  •    in the unlikely event that we or our assets may be acquired or considered for acquisition by a third party, that third party and its advisors; and
  •    debt collection agencies.
  
  Hip Pocket Workwear & Safety does not sell or otherwise share personal information collected with third parties for marketing and/or other purposes. Any communications that you subscribe to with us will originate only from Hip Pocket Workwear & Safety.
  
  As at the date of this Privacy Policy, we are not likely to disclose your personal information to overseas recipients. If in future we do propose to disclose personal information overseas, we will do so in compliance with the requirements of the Privacy Act.

  5. Cookies
  A cookie is a small text file that is stored on your computer's hard drive by your web browser which tracks your movements and preferences within websites. Hip Pocket Workwear & Safety uses cookies for tracking purposes and the data our server collects may include:
  •    Your computer's IP address and browser type
  •    Webpage you were visiting before you came to our site
  •    The pages you visit on Hip Pocket Workwear & Safety’s website
  •    The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.
  
  This information is collected for private analysis and evaluation of our Website to help improve site functionality, services, and products. This data will not be used in association with any other personal information. Hip Pocket Workwear & Safety will not disclose any information collected by our use of cookies about any individual without the individual's consent, except to comply with applicable law or valid legal process.
  
  Most browsers are set to accept cookies by default but can be altered to prevent automatic acceptance – See Settings on your browser. If you choose not to receive cookies, you will still be able to browse the site and make purchases if desired, but some site functionality will be lost.

  6. Third-party websites
  Our Website may contain links to other websites operated by third parties. We make no representations or warranties in relation to privacy practices of any third-party website and we are not responsible for the privacy policies or the content of any third-party website. Third-party websites are responsible for informing you about their own privacy practices and procedures. We encourage you to read the privacy policies of such third parties prior to providing your personal information to these third parties.
   
  7. Changes to the Privacy Policy
  Hip Pocket Workwear & Safety reserves the right to modify or change our Privacy Policy at any time without notice while maintaining our compliance with the Privacy Act. We recommend you check back regularly to read any changes.
  The last update to this document was 22 December 2025.

  8. Accessing and Correcting Personal Information
  You may contact us at any time to request access to the personal information that we hold about you and/or to make corrections to that information. See section 10 below for contact details.
  
  We will respond to all requests within a reasonable time. We may require additional information from you in order to verify your identity before we can process your request.
  
  On the rare occasions when we refuse access, we will provide you with a written notice stating our reasons for refusing access. We may seek to recover from you reasonable costs incurred for providing you with access to the personal information we hold about you.
  
  We are not obliged to correct any of your personal information if we do not agree that it requires correction. If we refuse a correction request, we will provide you with a written notice stating our reasons for refusing.
   
  9. Complaints About Privacy Breaches
  You may make enquiries or register complaints concerning our Privacy Policy, or the way in which we collect and handle your personal information. Please see section 10 below for contact details.
  
  We take all privacy complaints seriously and will respond to your concerns as soon as practicably possible. We ask that you cooperate with us during this process and provide us with any relevant information that we may require to help us investigate and respond to the complaint.
  
  If you are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information Commissioner:
  Office of the Australian Information Commissioner
  GPO Box 5218
  Sydney  NSW  2001
  Telephone: 1300 363 992
  Email: enquiries@oaic.gov.au
  
  10. Contact details 
  To make any requests or complaints in relation to privacy matters, please contact us as follows:
  •    Email: support.office@hippocketworkwear.com.au
  •    Telephone:  03 9246 0460
  •    Postal address: Hip Pocket Workwear & Safety, 420 Warrigal Road, Moorabbin  VIC  3189